A virtual receptionist can enhance your business presence with a dedicated business line, local phone number & professional live receptionist to personally answer and direct your calls. This is a service offered by Workspace Collective Ocala, starting at $299 / monthly.
Reasons to use a virtual receptionist:
Free up internal resources, saving time and money
Many small business owners and their employees wear multiple hats and are busy with meetings and appointments all day. Manning the phone lines can take away from other important tasks. Outsourcing your calls to a virtual receptionist takes the burden of customer service off of you and your in-house team and places the responsibility with an agent trained in boosting customer satisfaction.
Improve customer experience
A virtual receptionist guarantees that your customers' calls will be answered promptly and handled with professionalism and care. Virtual receptionists are trained customer service professionals who understand the right way to represent your brand. The right answering service can have a positive impact on customer experience and, ideally, boost your retention rates.
At our current monthly rate for Virtual Receptionist, the cost equates to $1.73 per hour: an incredible value for keeping your business streamlined and your customers happy.
How does it work?
You will have a dedicated phone # that is portable and transferrable. Includes client ext. and VM box. Profile charges included unlimited domestic incoming and outgoing minutes on phone line
All calls are answered by a live attendant who will obtain the caller’s basic information and screen the call to you, or your preferred destination. If you or your team do not answer within 3 rings or declines the call, the call will be placed in voicemail. This includes up to 150 calls per user per month. Service coverage is from 8:30am to 5:00pm EST, Monday-Friday.
All voicemails will be transcribed into text and emailed directly to you by our automated system. This includes unlimited voicemail transcriptions to your computer, laptop, or mobile device